How it works
Spectrum Robotics is not a reseller. We are your robotics integrator.
Any distributor can ship a crate. Spectrum Robotics walks your floor, owns the deployment, trains your team, and stays accountable after go live. Our Original Equipment Manufacturer (OEM) partners build the hardware. Spectrum Robotics handles everything that happens inside your building.
Assess
An on site or virtual site walk at no cost
Deploy
Site mapping, route building and configuration
Train
Hands on staff training on deployment day
Support
US based support line with a direct number
The process
Four steps, and Spectrum Robotics owns all of them.
From the first site walk to the fifth year of support, one company is accountable for the outcome.
Step 01
Assess
Spectrum Robotics starts on your floor, not in a catalog. A Spectrum Robotics lead walks the space, measures the aisles your robot has to fit through, checks floor surfaces and thresholds, looks at elevators and wifi coverage, and sits with the people who will actually work alongside the machine. Only then do we recommend a platform, and if nothing fits well we tell you that instead of selling you a robot.
What you get
- An on site or virtual site walk at no cost
- A vendor neutral shortlist across our OEM partners
- A written deployment plan with starting prices before you commit
Step 02
Deploy
Spectrum Robotics owns the install. We map the site, build the routes, set the schedules, configure docking and charging, and handle the elevator and network pieces that turn hardware into a working deployment. Most single site deployments finish in one to two business days, confirmed during your assessment. Multi site rollouts follow a repeatable playbook with a named account lead.
What you get
- Site mapping, route building and configuration
- Elevator, network and charging integration handled
- Go live support on site, not a manual in a crate
Step 03
Train
A robot only helps if your team uses it after week one. Spectrum Robotics trains staff on deployment day, on your floor, with your routes loaded, covering daily startup, cleaning and refilling, error recovery, and when to call us. We leave printed quick reference material behind and retrain new hires as your team turns over.
What you get
- Hands on staff training on deployment day
- Quick reference guides left on site
- Retraining sessions as your team changes
Step 04
Support
After go live, Spectrum Robotics keeps a US based team on your account that knows your deployment by name. We handle software updates, parts, remote diagnostics and fleet tuning as your operation changes seasons, layouts or volumes. Enterprise clients add defined response times, a named account lead and quarterly reviews under a service level agreement (SLA), which is a written contract that sets out response times and service scope.
What you get
- US based support line with a direct number
- Software updates, parts and remote diagnostics
- Ongoing route and schedule optimization
The assessment in detail
Spectrum Robotics measures your building before quoting a robot.
The assessment is the part most buyers skip and most failed deployments trace back to. It takes about an hour on site and there is no charge for it.
What we look at
- Floor types, transitions and thresholds
- Aisle widths and turning clearance
- Elevators, doors and access control
- Wifi coverage and network requirements
- Workflows, shift patterns and peak hours
- Staffing, turnover and who owns the robot daily
What you walk away with
- A written deployment plan for your building
- A vendor neutral recommendation across brands
- Starting prices before you spend a dollar, from $799 a month or from $3,800 to purchase depending on platform, pending credit approval
- An honest answer if a robot is not the right call yet
You own the plan whether or not you buy from us. There is no charge and no obligation.
Spectrum Robotics vs buying direct
Spectrum Robotics deploys the same robot very differently.
OEM manufacturers build excellent hardware. What they do not do is walk your floor, wire your elevators or train your closing shift.
| What you get | Spectrum Robotics | OEM direct |
|---|---|---|
| Site assessment before purchase | ||
| US based local support team | ||
| Vendor neutral robot selection | ||
| Staff training on deployment day | ||
| Enterprise SLA options | ||
| Ongoing fleet optimization | ||
| Elevator and network integration handled | ||
| Loaner or priority service for downtimeSLA clients |
Support and SLA tiers
Spectrum Robotics answers, and we know your building.
Every Spectrum Robotics deployment includes US based support. Fleets and procurement led buyers can add a written service level agreement on top.
Standard support
Included with every Spectrum Robotics deployment.
- US based support line during business hours
- Software and firmware updates
- Parts sourcing and replacement coordination
- Remote diagnostics and route adjustments
Enterprise SLA
For multi site fleets and procurement led buyers. Contact us for terms.
- Defined response times written into the agreement
- A named account lead who knows your sites
- Fleet monitoring with proactive alerting
- Quarterly performance reviews
- Loaner or priority service during downtime
SLA scope, response times and pricing are written per account. Contact us for terms.
Fleet platform and monitoring
Spectrum Robotics gives you visibility across every robot, every site.
Included with every Spectrum Robotics managed deployment, with no separate license fee.
Live fleet status
See every robot across every location in one view. Online, charging, in task, or needs attention, with location level or aggregate rollups for a fleet of five or five hundred.
Run reports and uptime history
Tasks completed per shift, per robot, per site, alongside documented uptime history you can export for operations, finance or an SLA review.
Scheduling and route control
Set cleaning windows, delivery routes and shift schedules, then adjust them as your floor changes. We tune them with you rather than leaving you in a settings menu.
Remote monitoring and alerts
Alerts for errors, low battery, blocked routes and service needs reach your team and ours, so problems get looked at before a shift lead has to call anyone.
Questions
How it works FAQ
Still unsure? A discovery call answers most of it.
Yes. Spectrum Robotics walks your floor on site or virtually and puts a written plan and a recommendation in your hands. There is no charge for the assessment and no obligation to buy. If a robot does not fit your operation, we say so.
Book a call
Start with a Spectrum Robotics site walk, not a sales pitch.
Tell us what you are trying to automate. We will tell you honestly whether a robot fits, which one, and what it costs. No commitment.